TinysMom
Well-Known Member
I'll let Zin fess up and tell her story (if she can bring herself to stop laughing or crying enough to do so)...but I was talking to Zin tonight about being a customer service rep for a credit card company....
If you call some place and they ask you if they can put you on hold (I'm talking about if you call a major company like a credit card company or your electric company) and they ask you if they can put you on hold...and you hear music....then you are on hold.
HOWEVER....if you only hear silence on the line...then the agent most likely has the "mute" button pressed so you can't hear him/her type...and they can hear anything you say....
I won't share with you some of the conversations that have been heard by myself or fellow employees...
But maybe it will save someone some embarassment if you read this....
(Sorry Zin - I knew I should have shared this tip earlier but haven't gotten around to putting it out there...).
Peg
If you call some place and they ask you if they can put you on hold (I'm talking about if you call a major company like a credit card company or your electric company) and they ask you if they can put you on hold...and you hear music....then you are on hold.
HOWEVER....if you only hear silence on the line...then the agent most likely has the "mute" button pressed so you can't hear him/her type...and they can hear anything you say....
I won't share with you some of the conversations that have been heard by myself or fellow employees...
But maybe it will save someone some embarassment if you read this....
(Sorry Zin - I knew I should have shared this tip earlier but haven't gotten around to putting it out there...).
Peg