Score one for AT&T!

[slavetoabunny]

A little background info: I had a 450/mo. minute plan. Until I started working from home a year ago, this was more than enough. When I started working from home, I was using my cell phone a lot more (about twice my minutes), but I had over 4,000 rollover minutes and didn't want to upgrade my plan until I used them up. Well, on 3/16 the day came. I had previously checked into switching plans and the website specifically says that rate plan changes are immediate. To me immediate means right now. When I checked my rollover minutes on 3/16 I had 113 minutes left and that day I knew I had a long tele-conference, so I changed my rate plan to unlimited. Keep in mind that I was under the impression that this change was immediate.

Today I received my bill. It turns out that immediate means the next day. I got billed for 152 overtime minutes for a total charge of $68.40!! I called customer service and explained the situation. The customer service representative immediately reversed the charges - no having to get nasty or threaten to change providers or anything! Patti is a happy camper.

 

[Mrs. PBJ]

Wow I guess they want to keep there costumers.

I think T'Mobile has a do what ever she says on my account. Cause I become a real piece of work when they piss me off.

Sense we have had them for like 7 year I say jump they say how hi.

 

[Luluznewz]

I'm really glad this worked out. I've always found at&t to be pretty reliable and honest when it comes to that sort of thing as well. That seems to be really rare in that sort of company. I cannot tell you how many times comcast has messed with me.

 

[myLoki]

We've been with Sprint for over ten years so we are Premier customers and get our own special customer service line and benefits. It's pretty nice. haha!

t.