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Thanks for all the replies! I deffinitly intend on contacting them today! I know they have pretty great customer service, with past experiences with low quality hay. I was just so alarmed when I pulled out that guy with a handful of hay. Looks like the poor dude was roasted up with the hay.

I found a snake in my oxbow Timothy hay. safe to say I was a bit traumatised. I can't understand how they can claim to hand select this hay when I found a dried up crusty snake in my bag.

Here's other photos of her sadly I'm out right now and can't take a recent better photo but these are probably only from a couple month ago. Her name is Simon! I thought she was a boy until I got her spayed lol

Hi i have a beautiful 18 month old Doe rabbit who is the love of my life. I got her when she was 9 weeks thinking she was a Flemish giant bunny that would get over 15lbs however it turns out she's just a "small" girl that is just over 10lbs. When I got her she was the smallest of them all by a...